Effective 6 November 2026
This notice describes the information used to operate your Gormenghast account, protect the service and handle requests. Gormenghast is a free social casino for UK adults 18+. It does not handle purchases or real-money play.
Information you provide
Registration collects a screen name, email address, date of birth, password and UK/age/policy acceptance. Passwords are stored as one-way hashes. We keep profile choices such as your prism colour and reminder interval.
When you contact us, we record the selected topic, reply email, message, time, account/session association and a reference. Please do not include passwords, payment details, identity documents or unnecessary sensitive information.
Information created through use
The service records your fictional credit balance, changes to that balance, game-round references, earned progression, credit-gift claims and account breaks. Essential sessions keep your account or guest session connected to those records.
Security processing may use request timing, address information and error information to limit abuse. This does not create an advertising profile.
Why we use it
Account information lets us check eligibility, authenticate you, protect access and maintain your preferences. Credit and round records provide continuity and let repeated requests be handled consistently. Support information helps identify and respond to a request. We use the minimum relevant information to operate these features and protect the service.
Cookies and optional tracking
We use essential session and preference cookies. Gormenghast does not install optional advertising or analytics trackers. See the Cookie Notice for the actual names, purposes and durations, and the preference page to save your acknowledgement.
Access and disclosure
Account and support records are not public. Authorised service operations may access information when needed to run the product, investigate an error or handle your request. We do not sell personal data or share it for targeted advertising. We may disclose relevant information when required by a valid legal obligation.
Retention and security
We retain account and activity records while needed to operate the account, explain credit changes, enforce a break or resolve a request. Support and security information is retained only while relevant to those purposes. Account closure or deletion requests are reviewed with any remaining security or legal need in mind.
We use password hashing, protected sessions, form-request checks and access restrictions. No service can promise absolute security. Keep your password private and contact us if something looks wrong.
Your choices and requests
You may ask to access, correct or delete your account information, close an account or discuss how information is used. Select the privacy topic on the support form. We may need proportionate information to confirm that a request concerns your account; do not send sensitive documents unless a suitable process has been agreed.
Removing the session cookie signs you out. Profile preferences can be changed in your account. A voluntary break is managed in Player Care and continues for its selected period.
Adults only
Gormenghast is not intended for anyone under 18. If you believe an underage person has provided account information, contact us so we can review it.
Contact and changes
Contact guestcare@gormenghast.com or save a privacy request through support. Changes to this notice are published here with an updated date.
