HELP CENTRE
Good questions. Clear answers.
Answers about free credits, guest play, registration, original games and safer play on Gormenghast.
Is Gormenghast completely free?
Yes. Gormenghast uses fictional Play Credits that you cannot purchase, transfer or redeem. There are no cash prizes or prizes of value.
Do I need to confirm my email?
No. An eligible account opens immediately after registration. Use an accurate email address because account recovery identifies your account by email.
Can I try games without an account?
Games marked for guest play can be opened without registration. Other games use a free account to save progress and a shared credit balance. The catalogue clearly identifies available guest games.
How do free credits work?
New accounts start with 100,000 fictional Play Credits. Registered members may claim 2,500 free credits every 24 hours. A free 10,000 credit refresh is available once per 24 hours if your balance is below 10 credits. See About Play Credits.
Can I turn credits into money or prizes?
No. Play Credits have no monetary value. They cannot be bought, sold, transferred or redeemed, and they never entitle you to cash, goods, services or other prizes of value.
How do I take a break?
Visit Player Care. You can change your session reminder or select an account break. A confirmed account break signs you out immediately and prevents sign-in until the selected period ends.
Accounts and access
I forgot my password
Use password help and enter the email linked to your account. A valid recovery link expires after 30 minutes and can be used once. If you still need assistance, save a support request.
My sign-in is temporarily restricted
Check whether you have an active voluntary break. Breaks cannot be shortened. Repeated failed requests can also trigger a short security limit; wait a minute and try again.
A game or round was interrupted
Keep the same session and reload the game. The server records authorised rounds and their credit changes. A retry of the same round request must not apply a second change. Check your credit activity before submitting a support request.
A page is not loading
Try reloading, check your connection and make sure your browser is up to date. If a problem continues, include the page, approximate time and any visible reference in your support message. Never include a password.
Where can I see credit changes?
Open Credit activity from your profile. The list is paginated, with filters for gifts and game rounds.
How do I ask about my data?
Select the privacy topic on the support form. Describe your request without sharing sensitive identity documents. See the Privacy Notice for the data we keep.
Contact support